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FAQs: Your Questions, Answered

Have questions about your order, delivery time, or return policy? Find all the information you need to ensure a seamless shopping experience for you and your pup.

Jewelry Care and Maintenance

Discover expert tips on caring for your jewelry to keep it looking its best, from cleaning advice to storage recommendations.

How Do You Properly Care for a Chain to Keep It in Top Condition?

How to Properly Care for Your Chain to Maintain Its Shine

Just like fine jewelry, chains can experience tarnishing depending on the elements and conditions they’re exposed to. Everyday factors like oils, lotions, perfumes, sweat, water, and environmental pollutants can impact the finish and longevity of your chain. To keep your chain looking its best, it’s essential to care for it as you would a cherished piece of fine jewelry.

Tips for Proper Chain Care

  • Avoid Harsh Chemicals: Keep your chain away from perfumes, lotions, and hair products that can cause discoloration.
  • Remove Before Water Exposure: Take off your chain before swimming, showering, or exercising to prevent damage from sweat and water.
  • Store with Care: Store your chain in a clean, dry place, ideally in a soft pouch or jewelry box to minimize scratches and tarnishing.
  • Regular Cleaning: Gently clean your chain using a soft cleaning cloth to restore its shine and remove any buildup.

    Sassy Sundae Cleaning Cloth
    For a premium clean, we recommend using the Sassy Sundae Cleaning Cloth, included with every purchase. Crafted by a family-owned business in Indiana that has been operating since 1912, this handmade cloth is so iconic that a sample of their original work is housed in the Smithsonian. This specialized cloth is designed to safely polish your chain, maintaining its brilliance without damaging the finish.

    With the right care and attention, your chain will remain a luxurious statement piece for years to come.

Proper Storage for Your Necklace

When not in use, store your necklace in the provided pouch to keep it safe and protected. Our pouches are handcrafted, silkscreened, and assembled with care in Chicago.

With proper storage in our thoughtfully designed pouch, your necklace will stay beautiful and ready to wear for years to come.

Proper Care of Leather Paris Collection

Just like fine jewelry, leather accessories can show signs of wear depending on the elements or conditions they are exposed to. Factors such as oils, lotions, perfumes, sweat, water, and environmental pollutants can affect the appearance and longevity of your leather piece.

To maintain the elegance of your Leather Paris Collection:

  • Avoid Moisture and Direct Sunlight: Keep your leather away from water and prolonged exposure to sunlight to prevent fading and damage.
  • Store with Care: Store in a cool, dry place in a dust bag or a soft cloth pouch when not in use.
  • Clean Gently: Use a soft, damp cloth to wipe away dirt or stains. For deeper cleaning, consider a leather conditioner.
  • Avoid Harsh Chemicals: Keep your leather away from oils, lotions, and perfumes to maintain its finish.

By treating your Leather Paris Collection with the same level of care as fine jewelry, you’ll ensure its timeless beauty and durability for years to come.

Delivery Time & Return Policy

Learn about our shipping timelines and hassle-free return policy for a seamless shopping experience.

How long will it take to receive my order?

Please allow 10 business days to receive your order. Each piece is custom-made by hand in California. Once your order is shipped via USPS, you will receive a notification with tracking information.

What is your return policy?

Our goal is to ensure you and your pup are completely satisfied with your purchase. If the product doesn't meet your expectations, we offer a 30-day return policy with a money-back guarantee.

Here are the return guidelines:

  • Items must be unused, undamaged, and returned in their original condition.
  • Returns on used or worn merchandise are not accepted.
  • The buyer is responsible for return shipping costs.
  • Once we receive and inspect the item, a refund will be issued to your original payment source within 2-3 business days.
  • Please note that original shipping costs are non-refundable.
  • Credit card refunds may take up to 30 days depending on your bank.

For assistance, feel free to contact us at info@sassysundae.com.