Jewelry Info
Proper Care of Chain
As with fine jewelry, tarnishing is always possible depending on the elements or conditions to which the chain is subjected. For example, oils, lotions, perfumes, sweat, water and other environmental factors can impact the life of the finish. To help maximize the life of the finish, care for your chain like you would a piece of fine jewelry.
Sassy Sundae Cleaning Cloth: Our complimentary cleaning cloth is made by hand, in Indiana, by a family-owned business. In operation since 1912, a sample of their original cloth is housed in the Smithsonian.
Proper Care of Leather
As with fine jewelry, tarnishing is always possible depending on the elements or conditions to which the chain is subjected. For example, oils, lotions, perfumes, sweat, water and other environmental factors can impact the life of the finish. To help maximize the life of the finish, care for your chain like you would a piece of fine jewelry.
Storage
When not being worn, store necklace(s) in the pouch provided. Our pouches are designed, silkscreened and assembled by hand in Chicago. A German Shepherd named Marge, is the shop dog. Marge keeps a keen eye on the peeps and projects, ensuring standards are being met. Production schedules include breaks for the important things in life: belly rubs, naps, walkies and treats.
Delivery Time & Return Policy
Delivery Time
Delivery Time - Please anticipate 10 business days to receive your order. Each piece is custom, made by-hand in California. Your parcel will be shipped via USPS, and you will be notified once it is en route.
Return Policy
Return Policy - Our top priority is to ensure that both you and your pup(s) are fully satisfied with your purchase. Should you find that the product does not meet your expectations, we offer a comprehensive return policy backed by a money-back guarantee. Your satisfaction and the well-being of your pup are of the utmost importance to us.
If an item must be returned for any reason, please do so within 30 days of receipt. Merchandise must be unused and free of damage – essentially returned in the same way in which it was received. Returns are not accepted on used or worn merchandise.
- Buyer is responsible for shipping costs to return the item.
- Must be received within 30 days from the date item was received by purchaser.
- Once the item passes inspection, your payment will be refunded to the original payment source – please allow 2-3 business days.
- Original shipping costs cannot be refunded.
- Refunds to a credit card can take up to 30 days depending on the issuing bank.
Please package the item safely so that it isn’t damaged during transit.
Feel free to email us at info@sassysundae.com for additional information.